My Picture Review: Is My Picture Legit?

Written by Paul Worrall

Thinking of ordering a canvas or photo print from My Picture, but not sure whether to trust it? It’s a sensible question to ask before you hand over your money and your favourite photos. In this My Picture review, I’ve gone through what thousands of customers say about print quality, delivery, customer service and value, so you can decide whether it’s right for you, and how to pay less if it is.

A note on how this review was put together: it’s based on My Picture’s own product range and on thousands of published customer reviews, rather than a test order of my own. I’ll update it with my own experience when I’ve had a canvas printed.

Is My Picture Legit?

Yes, My Picture is a legitimate online photo printing company. On the independent review site Reviews.io, it has an average rating of around 4.6 out of 5 from roughly 4,500 customer reviews, and 90% of reviewers say they’d recommend it. That’s a lot of real orders, and a strong overall score.

One thing worth knowing before you order is that, although My Picture has a UK website and prices in pounds, several customers report that their orders were shipped from Germany. That isn’t a problem in itself, but it can affect delivery times, so it’s worth bearing in mind if you need something by a particular date. A few reviewers said they wished this had been clearer before they ordered.

What Does My Picture Sell?

My Picture is best known for personalised canvas prints, turning your own photos into ready-to-hang canvases mounted on a wooden frame. It also prints photo prints and acrylic prints, and it offers a wide range of personalised gifts, including mugs, cushions, phone cases, towels, mouse mats and rugs. You upload your image, and an online editor lets you scale and position it before you order, which helps you avoid awkward cropping.

My Picture Print Quality

Print quality is the thing customers praise most. Reviews regularly describe the canvases as great quality, with comments about sharp, faithful reproductions of the original photos and consistent results across repeat orders. Canvas prints are by far the most-reviewed product, and they’re clearly what My Picture does best.

Results on other products seem a little more inconsistant. For example, at least one customer found a photo printed on a mug came out too dark to see clearly. As with any photo printing service, the quality of your final print depends heavily on the quality of the image you upload, so use the highest-resolution photo you have, avoid dark or blurry images, and leave space around faces and important details so nothing gets cropped.

My Picture Delivery Times

Delivery gets the most mixed feedback. Plenty of customers say their orders arrived quickly, but others report waiting more than a week, and some reviews mention late or missing deliveries around Christmas, which is always the busiest time for photo printing companies. Because orders may be shipped from Germany, delivery can take longer than you’d expect from a UK-based printer.

My advice is simple. Check the estimated delivery time at checkout before you pay, and if you’re ordering a gift for a specific date such as Christmas, a birthday or Mother’s Day, order well in advance. Some customers also mentioned that delivery charges added more than expected, so check the delivery cost and any free delivery threshold before you confirm your order.

My Picture Customer Service

Customer service reviews are genuinely split. Many customers describe the service as excellent, and the website is regularly praised for being easy to use. But a noticeable number of negative reviews mention difficulty getting a response, including unanswered emails and live chat messages, and a few customers reported problems getting faulty items resolved.

Personalised products are made to order, so returns and refunds work differently from normal shopping. Some customers were unhappy to find that a refund wasn’t possible on a custom item. Before you order, it’s worth reading My Picture’s returns policy so you know what to expect if something goes wrong, and checking your order carefully as soon as it arrives.

My Picture Pros and Cons

How Much Does My Picture Cost, and How Can You Save?

Prices depend on the size and product you choose, so the best way to check is to upload your image on the site and compare sizes. What I would say is that you shouldn’t pay full price, because there are two working discount codes:

PRINT25 gives you 15% off when you spend £50, 20% off when you spend £65 and 25% off when you spend £90, with a maximum of 15 discounted items. AFF10 gives you 10% off orders over £30. Use AFF10 for orders between £30 and £49.99, and PRINT25 for anything over £50. I’ve explained exactly how to get the biggest saving on my My Picture discount code page.

Shop My Picture with up to 25% off

Is My Picture Good for Printing Artwork?

For printing your own paintings and drawings to hang at home or give as gifts, a canvas from My Picture can be a great-value option. Photograph your work in soft, even daylight, or scan it, and upload the highest-resolution file you can.

If you’re planning to sell prints of your artwork, though, I’d point you towards a specialist fine art printer instead. Giclée printers use archival inks and fine art papers designed to last, and they’ll usually help with colour matching, which matters a lot when you’re selling your work. I’ve compared the best options in my guide to UK giclée and fine art printing companies, and if you’d prefer a framed print to a canvas, take a look at my guide to UK picture framing companies.

My Verdict

Taking thousands of customer reviews into account, My Picture is a legitimate, good-value choice for canvas prints, with print quality that most customers are very happy with. The main things to be aware of are delivery times, which can be slower than a UK-based printer, and customer service, which doesn’t get consistently good feedback. If you order in good time, check your image quality, and use a discount code, it’s a solid option, wether you’re printing a family photo or one of your own paintings for the wall.

Frequently Asked Questions

Is My Picture legit? Yes. My Picture is an established online photo printing company with an average rating of around 4.6 out of 5 from roughly 4,500 reviews on Reviews.io, and 90% of reviewers recommend it.

How long does My Picture take to deliver? Delivery times vary. Some customers receive orders quickly, while others wait more than a week, and some orders are shipped from Germany. Check the estimated delivery time at checkout and order early for gifts.

Where is My Picture based? My Picture has a UK website, but several customers report that their orders were shipped from Germany, which can affect delivery times.

Is My Picture good quality? Most customers praise the print quality, especially for canvas prints. For the best results, upload a high-resolution image and avoid dark or blurry photos.

Is there a My Picture discount code? Yes. PRINT25 gives up to 25% off orders over £50, and AFF10 gives 10% off orders over £30.

Before you order, grab one of the codes above. It only takes a few seconds and can save you up to 25%. For more deals on art supplies and creative services, join the newsletter or our Facebook group of 15,000+ artists.

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